Data deletion requests

Delete a ranking account in the app

1. Open Prism Mosaic and select Top Players.
2. Open your profile, then select Manage ranking account.
3. Select Delete ranking account, enter the exact Player ID shown by the app, and confirm permanent deletion.

This removes the anonymous ranking identity and its ranking profile, scores, result submissions, league entries, hidden-player choices, and associated reports. The app then creates no new ranking account unless you choose to join again. This action does not delete the separate game progress stored locally on the device.

Request deletion from Suntof Solutions

1. Email suntof.apps@gmail.com with the subject Prism Mosaic - Data Deletion Request.
2. If possible, write from the same email address used for earlier support messages so we can locate the relevant records.
3. State that you want your Prism Mosaic support messages, contact details, attachments, and/or ranking account deleted. For a ranking request, include the public Player ID shown in the app. Do not send passwords, payment details, advertising identifiers, or other sensitive information.

We will review the request and delete eligible information under our control within 30 days after we can reasonably identify it.

Data deleted or retained

• Support communications: eligible support emails, the sender email address, message contents, screenshots, and other attachments are deleted after a verified request.
• Ranking account data: the private authentication identity, public Player ID, player-chosen display name, avatar, optional country, ranking scores, submitted results, league entries, hidden-player choices, and associated reports are deleted through the in-app control or after a verified request.
• Local game data: progress, settings, coins, boosters, gallery unlocks, and event state remain only on the device. Clear the app's storage or uninstall the app to delete them. Suntof Solutions cannot delete or recover this local data remotely because it has no server copy.
• Limited retention: information may be retained only when necessary to comply with law, resolve disputes, prevent fraud or abuse, or establish and defend legal claims. It is kept only for the period required for that purpose and then deleted.

Advertising data

Google Mobile Ads and Google's advertising partners may process approximate location derived from IP address, device identifiers, app and ad interactions, and diagnostic information. This data is controlled under Google's policies rather than stored in a Prism Mosaic account. Use the in-game Ad privacy choices entry when it is available, Android's advertising ID controls, and Google's privacy controls for data handled by Google.