Support

Open the game's Settings and check Sound and Music separately. Turn up media volume and check whether audio is going to Bluetooth headphones. Return to the game and tap a stone. If sound does not return after an ad or a phone call, close and reopen the game, then report your device and app version.

Ads need an internet connection and an available ad from the provider. Wait briefly, then try again. The +12 shelf reward requires completing the rewarded ad; opening or closing an ad alone does not grant it. If you complete the ad but do not receive the reward, send us the approximate time and level name. Do not reset your progress.

Progress is stored on this device. There is no account-based cloud save or cross-device sync. Do not uninstall the app or clear its data when troubleshooting: this can remove your progress. Android backup and device transfer are disabled for game data. Contact us before trying a reinstall; we cannot promise to recover a deleted local save.

Wait for the current transfer to finish. If the picture still looks wrong, return to the home screen and reopen the level. Report the level name, device model and whether it happened after an ad or returning from another app. A screen recording is useful; do not clear app data.

Completed pictures are available in your studio collection. Open My Studio, select a wall slot and choose a completed picture. Selecting decor previews it; applying an owned item or buying a new one is a separate action. Coins are used for cosmetic studio decor, not additional power.

The daily picture follows the device's local date. Keep date, time and time zone set automatically. Daily and campaign progress are separate. When reporting a daily challenge issue, include its title and the date shown in the game.

Use the support email for privacy questions or to request deletion of information you sent us. If possible, write from the same email address. Where available, Ad privacy choices in the game's Settings opens the provider's privacy controls. On iOS, tracking permission can also be managed in the device's Privacy & Security settings.

Joining Top Players is optional and separate from your local game save. After accepting the ranking terms, completed levels place your public profile in the World ranking; choosing a country also opens its ranking. Use Refresh for a current result. In the ranking profile, Manage ranking account lets you export or permanently delete the ranking account. If joining fails, check the connection and app updates before contacting support with your public Player ID.